Engagement radar

By going to Questions > Engagement model, you can see which questions are included in the Engagement radar for each driver. In continuous measurement, the questions are displayed from left to right in the order they are sent per round, with the exception of the eNPS question which is also sent in round 1. In the baseline measurement all 29 questions will be sent. 

Here you can watch our vide guide to see which questions are included in Engagement radar and how it works with the continuous measurement!

Please note: No start and end dates are selected for continuous measurement. The model only be instantly activated or instantly stopped by clicking on the play/stop icon. Read more about what happens when you stop the model in this guide.

Step-by-step:

1. Go to Schedule > Engagement Radar

Under Continuous model, click on “Run the model”: 

2. Continue by selecting one or several groups for the scheduling.
You can select several groups, or deselect certain groups that you want to exclude from the scheduling.

Please note that you will not be able to see the total results if you deselect a group within a hierarchy, you will instead get separate results for each group.
If you select a whole group hierarchy, without deselecting any groups, you’ll be able to see results for each group as well as the total results for the top group. Read more about what to think of when scheduling to several groups in this guide. 

3. Select at what frequency you would like the questions to be sent.
The frequencies available to select are either, weekly, biweekly or monthly.

4. Results visibility (default settings)

The next step is to decide the result visibility settings, which determine what the managers and users will see from the results.

The default settings for results visibility will allow users and managers to see:

• Their own individual answers
• Results for the groups they are a direct member in, owner of, or have viewing rights to
• Overall results for the recipient group they belong to

4. Results visibility (advanced settings)
To note: If you would like to keep the default standard results visibility settings as they are - proceed directly to the next step in this guide.

Advanced settings for the individuals’ own group:
The first step in the advanced results visibility settings is to decide desired visibility for the individuals’ own group.

What is the “Own group”?
The own group is the group that the individual is either a:

• Direct member of
• The group owner of
• Have viewing rights to

Do you want to learn more about what a direct group member is? Read this guide.

Decide if you want to give results and/or comments visibility for groups that the individuals’ are direct members of: 

Decide if you want to give results and/or comments visibility for groups that the individuals’ are group owners of or have viewing rights to:

Advanced settings for the individuals’ recipient organization:
The second step in the advanced results visibility settings is to decide desired visibility for the individuals’ recipient organization.

What is the “recipient organization”?
The recipient organization is the group/groups that have been selected in the Recipient menu (see step number 3 in this guide).

In the section “Recipient organization” you can add additional results visibility. You can decide if you for example want employees and/or managers to see the overall results for the whole organization or their own department.

Select the groups that you want members (usually employees) to see results and/or comments for. The group members will only see results for the selected group(s) to which they belong to:

Select the groups that you want group owners (usually managers) to see results and/or comments for. They will only see results for the selected group(s) to which they belong to:

To note: group members and owners will not be able to see results for groups they don't belong to. They can only see total results for the selected group if they are a member or owner of a subgroup. 

5. Click on start to activate the continuous measurement. 

Here you can learn how to activate the Engagement radar!

When a continuous model is stopped and re-activated, it will resume sending out the next round of questions, regardless of the difference in recipient/frequency settings.

By going to Results > Drivers and selecting a group, you will be able to view the driver results.
Once a group has been selected you will see the results divided into 3 different sections:

Tip! Learn more about what the different score definitions mean in this guide. 

Engagement Board
Here the overall Engagement score for the selected group and each individual Driver score will be shown in a radar chart. At the top right corner of the Engagement Board, you can also select if you want to show or hide internal benchmarks and comparisons.

Driver results
Underneath the Engagement board, the driver results will be shown as gaphs.
Here you can choose to see the driver scores or the driver trend by selecting them in the drop-down menu at the top right corner of the driver results section.

Driver details
Click on the data points in the driver results graph diagram and you will be able to see a more detailed view at the bottom of the results page such as which questions are included in the selected driver as well as suggested actions.

Note: You can also view the results per questions in the engagement radar by going to Results > Individual questions. 

The driver results are displayed based on different score definitions. Find more information about each score definition below:

• Overall engagement score
  An average of all the individual driver scores.
• Comparisons
  The difference in score compared to the previous measurement (e.g. +7)
  
• A score for each individual driver
  An average result of the last 4 question results (included in an individual driver) asked, within the past 6-month period
• Driver trends
  An average of the last driver scores within the past 3-month period. 

Example:

In the below example, you can see the question results, driver score, and driver trend for continuous measurement for an individual driver.
This measurement is set on a monthly frequency and has been activated for the first time in January. 

E.g. May scores:

• The driver score for May month is 58 = average question results of (February + March + April + May).
• The driver trend for May month is 56 = average driver scores of (March + April + May).

Note that if 4 questions have not been asked yet and/or 3 months have not passed, the average of the latest questions asked will be shown instead.

If you wish to get a starting point for your strengths and weaknesses as an organization, we recommend scheduling a Baseline measurement.
It is a traditional survey where all questions will be sent out to everyone in the recipient group and is a one-time scheduling. 

How does it work?

Each of the 7 drivers that are part of &frankly's research-based engagement model, is represented by a total of 4 different questions - except for the driver Pride which also includes the eNPS question.
Once the model is activated it will send out all questions from all drivers at once - since it is 7 drivers in total, this means a total of 29 questions will be sent (including eNPS questions). 

Please note: Since the baseline measurement will send out all questions, included in the engagement radar, at once it might require more time from each employee to answer.

How can I see which questions are sent? 

You can view the questions included in the baseline measurement by signing into &frankly and going to Questions > Engagement > Radar. By clicking on each of the drivers you will see all the questions included. 

Read more about how to schedule the baseline measurement in this guide.

Step-by-step:

1. Go to Schedule > Engagement Radar

Under Baseline measurement, click on “Schedule measurement”: 

2. Decide when questions should be sent (default settings)

Decide when you want the questions to open by selecting a date and a time. By default, the questions will close for answering until Sunday 24.00 and the results are out Monday morning. 

To note: If you would like to extend the survey to two weeks or change the end date, see step 3 in this guide. 

3. Decide when questions should close (advanced settings)

By activating the advanced settings you can tailor which day the questions will close. A pulse can stay open for a maximum of two weeks, Monday to Sunday the week after.

To note: Regardless of which day the questions close, the final results (for example the final response rates, KPI:s and exports) will always be available on Monday the week after the pulse closes.

4. Results visibility (default settings)

The next step is to decide the result visibility settings, which determine what the managers and users will see from the results.

The default settings for results visibility will allow users and managers to see:

• Their own individual answers
• Results for the groups they are a direct member in, owner of, or have viewing rights to
• Overall results for the recipient group they belong to

5. Results visibility (advanced settings)

To note: If you would like to keep the default standard results visibility settings as they are - proceed directly to the next step in this guide.

With the advanced settings, you have many options to customize the results visibility for your scheduling.

Advanced settings for the individuals’ own group:

The first step in the advanced results visibility settings is to decide desired visibility for the individuals’ own group.

What is the “Own group”?
The own group is the group that the individual is either a:

• Direct member of
• The group owner of
• Have viewing rights to

Do you want to learn more about what a direct group member is? Read this guide.

Decide if you want to give results and/or comments visibility for groups that the individuals’ are direct members of: 

Decide if you want to give results and/or comments visibility for groups that the individuals’ are group owners of or have viewing rights to:

Advanced settings for the individuals’ recipient organization:

The second step in the advanced results visibility settings is to decide desired visibility for the individuals’ recipient organization.

What is the “recipient organization”?

The recipient organization is the group/groups that have been selected in the Recipient menu (see step number 3 in this guide).

In the section “Recipient organization” you can add additional results visibility. You can decide if you for example want employees and/or managers to see the overall results for the whole organization or their own department.

Select the groups that you want members (usually employees) to see results and/or comments for. The group members will only see results for the selected group(s) to which they belong to:

Select the groups that you want group owners (usually managers) to see results and/or comments for. They will only see results for the selected group(s) to which they belong to:

To note: group members and owners will not be able to see results for groups they don't belong to. They can only see total results for the selected group if they are a member or owner of a subgroup. 

6. Click on start to complete the scheduling of the Baseline measurement.